Clear Expertise
 
Wetstock Management
Forecourt Communications
Service & Support

EMS Support

Support Helpdesk
A reasonable expectation of any client is to obtain technical support for a product or service once purchased within or outside of warranty. Many of our clients require extended or specialist support to meet their specific business needs, severity and escalation levels of their site or network.

Often this includes boundary spanning into adjacent technologies working with and/or supporting third party vendors to satisfy the clients overall need.

  1. Email Support for small networks for non-critical issues that don't operate 24/7
  2. Alarm/Event management and reporting
  3. Standard Support Monday to Friday business hours AEST
  4. Helpdesk 1300 offers up to 24/7/365 support at level 1-2-3
  5. Web Support through FAQs for single site operators with a high level of site knowledge that dont operate 24/7
  6. Data Mining services available on request

Our 1300 Support Helpdesk offers up to 24/7/365 support at level 1-2-3

Consultation


EMS is often called upon by clients to assist in green field design and integration scenarios across all our offerings.

Example 1


A Major Oil Company engaged EMS to develop Installation and commissioning procedures and a support model for their 300 Veeder-Root Automatic Tank Gauges. EMS was then later called upon to develop the integration plan and procedures to integrate the Veeder-Root ATG into the Postec PCC.

Example 2


An Australian manufacturer and supplier of outdoor payment systems engaged EMS to develop an integration path to Veeder-Root and OPW Automatic Tank Gauges with the aim to centralise Wetstock re-scheduling and loss prevention via secure payments.

Example 3


A Major Australian Oil Company engaged EMS to develop a method of estimating vapour loss at 860 Retail service stations nationally from each Terminal to Truck to Retail site in consideration of travel distance and barometric conditions.
BACK TO TOP

Project Management


We have successfully managed small ($250,000) to medium ($3,000,000) scale projects ranging from upgrading major networks at a software and hardware level to certifications and installations requiring major civil works preparation.

Example 1


A Major Oil Company engaged EMS to upgrade 70 service stations with OPW automatic Tank Gauges. This included site surveys and development of the business case with cost benefit analysis, managing civil works preparation and then installation.

Example 2


A Major Mining Company engaged EMS to develop a fuel monitoring system for unmanned locomotive refuelling with technology solutions to manage fuel via locomotives to 25 remote fuel storage facilities in Western Australia.

Example 3


An independent retailer engaged EMS to project manage network certification (NMI) across 200 retail petrol stations nationally.

EMS has met all project deliverables for all projects undertaken on time and within budget.
BACK TO TOP

Training


Our clients have found training is a central component in know-how retention within their organisation. Training is offered in a number of formats: WebEx, Traditional class room style, Manuals and Workshops.

Example 1


A Major Independent Retailer engaged EMS to deliver Wetstock Management training developed by EMS to 200 Franchisees across the East Coast of Australia to improve stock loss.

Example 2


A Major Oil Company engaged EMS to develop User Training for the Veeder-Root Automatic Tank Gauge across 300 retail petrol stations nationally.

Example 3


A small Retailer engaged EMS to develop and deliver Wetstock and loss prevention procedures delivered through training to their South East Queensland retail network.
BACK TO TOP
© Environmental Monitoring Solutions 2009